Service Delivery Officer

We are seeking a dedicated professional to provide high-level administrative support within a Federal Government Service Delivery team in Robina. This is an 8-month opportunity paying $37.36/hour plus super. This role is essential in ensuring accessible and consistent service experiences for the public. Acting as a primary point of contact, you will support a busy team by managing workflows, data entry, and complex enquiries, while maintaining a professional and inclusive environment for all visitors.

Candidates MUST be an Australian Citizen to apply.

Key Responsibilities:

• Deliver high-quality service as the first point of contact, resolving enquiries via phone, email, and in-person.
• Manage front-of-house reception, assisting visitors with self-service kiosks and digital support tools.
• Provide accurate information and referrals to appropriate government or community services.
• Oversee shared team inboxes, coordinate complex calendars, and manage telephone enquiries within agency timeframes.
• Action administrative and planning tasks in strict accordance with relevant agency legislation and policy.
• Perform high-volume data entry and record-keeping, ensuring all necessary follow-up is completed.
• Coordinate office facilities and appointments, ensuring environments remain accessible for all attendees.
• Receive and record complaints and community feedback within internal business systems.
  
  

Skills/Experience required:

• Ability to communicate clearly and empathetically with stakeholders, their families, and representatives.
• Strong experience in managing multiple tasks, setting priorities, and managing your own workflow efficiently.
• Maintains a positive and contemporary attitude towards people with disabilities; experience in this sector is highly desirable.
• Proficiency in Microsoft Office and the ability to quickly learn and navigate business systems.
• Ability to work effectively as part of a team, contributing to a positive work environment and supporting peers.
  
  

Undertaking a temporary contract through Randstad will give you exclusive access to our candidate benefits portal. This includes many discounts across health insurance, phone plans, grocery stores and other retail stores as well as many other discounts. You will be able to access this directly through our easy to use timesheet portal upon commencement of your Assignment.

For a confidential discussion about this role please feel free to contact Aoife Bradley - aoife.bradley@randstad.com.au - 07 3100 7023.

**All applications must be submitted via the application portal**

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.